Librăria Constelații

Terms and Conditions

Website: https://www.coresi.us
Trade Name: Librăria Constelații
Operator: CORESI PUBLISHING HOUSE S.R.L.
Document Version: 2.0
Effective Date: 01 August 2026
Last Updated: 01 August 2026

Language
English | Română

1. Merchant Information

This website, available at https://www.coresi.us (hereinafter referred to as the “Website”), represents the online store owned and operated by:

CORESI PUBLISHING HOUSE S.R.L.
Unique Registration Code (CUI): 38064877
Trade Register Registration No.: J40/13941/2017

Registered Office:
Strada Viitorului nr. 125
Camera 2, Etaj 1, Apartament 6
Sector 2, 020301 Bucharest
Romania

Telephone: +40 (787) 784349
E-mail: [email protected]
Website: https://coresi-publishing-house.com

Editorial Office (correspondence address, contact, delivery of documents and product returns):

CORESI PUBLISHING HOUSE S.R.L.
Strada Agricultori nr. 37–39
Etaj 4, Birou 401
Sector 2
Bucharest
Romania

Telephone: +40 (722) 156408
E-mail: [email protected]
Website: www.coresi.net

CORESI PUBLISHING HOUSE S.R.L. carries out online sales of books, editorial publications and other products available through the Website.

The Merchant complies with the provisions of:

  • Regulation (EU) 2016/679 (GDPR);
  • Government Emergency Ordinance No. 34/2014;
  • Government Emergency Ordinance No. 140/2021;
  • Law No. 365/2002 on electronic commerce;
  • Law No. 363/2007 on combating unfair commercial practices;
  • other applicable legislation.

By using the Website, creating an account or placing an order, the User confirms that they have read, understood and accepted this document.

2. Scope

These Terms and Conditions govern the legal relationship between CORESI PUBLISHING HOUSE S.R.L., as Merchant, and persons who use the Website or purchase products through it.

These Terms and Conditions apply to:

  • browsing the Website;
  • creating and managing user accounts;
  • placing online orders;
  • entering into distance contracts;
  • delivery of products;
  • making payments;
  • exercising the statutory right of withdrawal;
  • the commercial returns policy;
  • use of the Website content.

Where certain services, products or promotional campaigns are accompanied by specific terms, such terms supplement this document and prevail exclusively with regard to the relevant service or campaign.

This document is supplemented by the following policies published on the Website:

  • Privacy Policy;
  • Cookie Policy;
  • Returns and Withdrawal Policy;
  • Delivery Policy;
  • Payment Policy, where published separately.

In the event of inconsistencies between these documents, the specific provisions applicable to the particular situation shall prevail over the general provisions.

3. Acceptance of the Terms and Conditions

Access to the Website is free of charge.

Placing an order through the Website constitutes express acceptance of this document in the version published on the date the order is placed.

If the User does not agree with any provision of this document, they must cease using the Website and must not complete the ordering process.

CORESI PUBLISHING HOUSE S.R.L. reserves the right to amend, update or supplement this document at any time in order to reflect changes in legislation, changes to the services provided or other operational requirements.

The updated version shall take effect from the date of its publication on the Website and shall apply to all orders placed after that date.

Such amendments shall not affect rights and obligations arising from contracts already concluded.

This document is permanently available on the Website and may be consulted, saved and printed by Users.

4. Definitions

For the purposes of these Terms and Conditions, the following terms shall have the meanings set out below:

Website means the online store available at https://www.coresi.us, together with all subpages, functionalities and services made available through it.

Merchant, Company, Store, we or our means CORESI PUBLISHING HOUSE S.R.L., the operator of the Website and the seller of products marketed through it.

User means any individual or legal entity who accesses, browses or uses the Website, regardless of whether they have a user account.

Customer means any individual or legal entity who places an order through the Website.

Consumer means any individual who acts for purposes outside their commercial, industrial, craft or professional activity, as defined by the applicable consumer protection legislation.

Account means the personal area created by the User on the Website, accessible using an e-mail address and password, which enables the management of orders, delivery addresses and other associated information.

Product means any goods offered for sale through the Website, including printed books, editorial publications and other products available in the Website catalogue.

Order means the electronic request submitted by the Customer through the Website, by which the Customer expresses their intention to purchase one or more products.

Contract means the distance contract concluded between the Merchant and the Customer under the conditions set out in this document and applicable legislation.

Courier means any authorised operator providing transport and delivery services for ordered products.

Content includes, without limitation, texts, product descriptions, images, photographs, graphic elements, logos, trademarks, databases, source code, software elements, editorial materials, videos and any other materials available on the Website.

Business Day means any day other than Saturday, Sunday and public holidays in Romania.

5. User Account

Creating a user account is not mandatory for browsing the Website, but may be required to access certain functionalities or facilitate the ordering process.

When creating an account, the User undertakes to:

  • provide complete, accurate and up-to-date information;
  • update the information whenever it changes;
  • keep their login credentials confidential;
  • not allow other persons to access their account.

The User is responsible for all activities carried out through their account.

If there is any suspicion of unauthorised use of the account, the User must notify the Merchant without delay at [email protected] or by telephone at +40 (722) 156408.

The Merchant reserves the right to temporarily or permanently suspend a user account if it determines that there has been:

  • provision of false or incomplete information;
  • use of the Website in breach of these Terms and Conditions;
  • attempted fraud;
  • abusive use of the services provided;
  • infringement of the rights of other Users or of the Merchant;
  • outstanding contractual obligations arising from fraudulent use of the Website.

Suspension or closure of an account shall not affect rights and obligations arising from orders already confirmed.

The User is responsible for maintaining the confidentiality of the password and login credentials associated with their account. Any activity carried out through the account shall be presumed to have been performed by its holder, except where the holder promptly notifies the Merchant of unauthorised use of the account.

6. Products and Information Presented on the Website

The Merchant makes all reasonable efforts to ensure that the information published on the Website is accurate, complete and up to date.

Product descriptions, images, covers, editorial records, bibliographic information, technical specifications, ISBNs, dimensions, weight, publication year, editions, translators, authors and other available information are provided for informational purposes and may be changed by the publisher or manufacturer without prior notice.

Product images are illustrative. Minor differences may exist between the images displayed and the product delivered, resulting from different editions, reprints, cover design changes, lighting conditions, settings of the device used or other factors that do not affect the essential characteristics of the product.

Minor differences may exist between successive print runs of the same title, including with regard to the cover, paper type, positioning of the ISBN or other graphic elements that do not affect the editorial content of the work.

Product availability is updated periodically but cannot be guaranteed in real time. In exceptional circumstances, a product displayed as available may become unavailable before the order is confirmed due to stock updates, a technical error or other reasons beyond the Merchant’s control.

Products may be displayed with different availability statuses, such as “In Stock,” “Limited Stock,” “Being Replenished,” “Pre-order” or “Unavailable.” Such information is indicative and is updated periodically and cannot be guaranteed in real time.

If an ordered product is unavailable, the Customer will be informed as soon as possible and may, as applicable, choose:

  • replacement of the product with a similar product;
  • keeping the order open until the product is replenished, if possible;
  • total or partial cancellation of the order and a refund of amounts paid for unavailable products.

The Merchant reserves the right to correct material errors at any time regarding product descriptions, availability, images, technical specifications or other information published on the Website.

Publication of a product on the Website does not guarantee its permanent availability and does not, in itself, constitute a firm contractual offer within the meaning of applicable civil law.

Products are offered subject to available stock, unless expressly stated otherwise.

If, due to a technical reason, a product is displayed as available although the stock has been exhausted, the Merchant shall inform the Customer without undue delay and shall proceed in accordance with the options provided in this document concerning product unavailability.

7. Prices

All prices displayed on the Website are expressed in United States dollars (USD) and include value added tax (VAT), in accordance with applicable tax legislation.

Delivery costs are not included in the product prices and are displayed separately before the order is completed, depending on the delivery method selected and the destination of the parcel.

The total amount payable by the Customer is displayed before the final confirmation of the order and includes all costs known at the time the order is placed.

The Merchant reserves the right to change product prices at any time without prior notice. Such changes shall not affect orders for which the Contract has already been concluded in accordance with these Terms and Conditions.

If, due to a technical, computer-related or human error, a clearly erroneous, derisory or obviously incorrect price is displayed on the Website, the Merchant reserves the right to refuse to fulfil the order and shall inform the Customer as soon as possible. In such circumstances, any amount paid shall be refunded in full without undue delay.

8. Placing Orders

The Customer may place an order through the Website by adding the desired products to the shopping cart and completing the steps indicated for finalising the order.

By submitting an order, the Customer confirms that:

  • all information provided is complete, accurate and up to date;
  • they have the legal capacity to enter into a contract;
  • they have read and accepted these Terms and Conditions;
  • they accept the payment obligation relating to the products ordered.

The Merchant may establish a minimum or maximum order value or may limit the quantity of certain products per order where necessary for commercial or logistical reasons or to prevent speculative purchases.

After submitting an order, the Customer will receive an automatic message confirming receipt of the order at the e-mail address provided.

The automatic confirmation of receipt of an order is for informational purposes only and does not constitute acceptance of the order or conclusion of the Contract.

The Merchant may contact the Customer to confirm certain information concerning the order, delivery or payment.

If the Customer requests a change to an order that has already been placed, the Merchant shall make reasonable efforts to accommodate the request but cannot guarantee that the order can be modified once logistical processing has begun.

The Merchant reserves the right to limit or refuse acceptance of orders where it identifies abusive behaviour by the Customer, including repeated and unjustified refusal to accept delivered orders, attempted fraud or improper use of the services provided through the Website.

For the prevention of fraud and protection of the legitimate interests of the parties, the Merchant reserves the right to conduct additional checks before accepting or dispatching an order. In such circumstances, the Customer may be contacted to confirm their identity, delivery details or other relevant information.

The Merchant reserves title to the products until their price has been paid in full, to the extent permitted by applicable law.

9. Conclusion of the Contract

The products presented on the Website constitute an invitation to Users to submit purchase offers and do not, in themselves, constitute a firm contractual offer by the Merchant.

Submission of an order by the Customer constitutes an offer to purchase the selected products.

The Customer declares that they are at least 18 years old or otherwise have the legal capacity required to enter into the Contract.

The distance Contract is concluded only after the Merchant expressly accepts the order, communicated to the Customer by e-mail or through confirmation that the products have been dispatched. The automatic confirmation of receipt of the order does not constitute acceptance.

For payments made online by card, payment authorisation or collection does not, in itself, constitute acceptance of the order and does not result in conclusion of the Contract.

Where an order contains multiple products, the Contract may be performed through one or more separate deliveries, depending on product availability.

For products available exclusively on a pre-order basis, the Contract is concluded under the same conditions, but delivery shall take place after the product becomes available from the publisher, distributor or manufacturer, in accordance with the information displayed on the Website.

The estimated delivery date for pre-order products is indicative and may be changed by the publisher, manufacturer or distributor.

The Merchant reserves the right to refuse or cancel an order before conclusion of the Contract in the following circumstances, without this list being exhaustive:

  • the product is no longer available;
  • payment has not been authorised or validated;
  • there are reasonable suspicions of an attempted fraud;
  • information provided by the Customer is incomplete, incorrect or impossible to verify;
  • an obvious error has been identified regarding the price or description of the product;
  • fulfilment of the order is impossible for reasons beyond the Merchant’s control;
  • there are outstanding contractual obligations arising from previous fraudulent use of the Website.

If an order is cancelled after payment has been made, the Merchant shall refund the amounts received in full using the same payment method, unless the parties agree otherwise.

10. Payment and Invoicing

Payment for ordered products may be made using the payment methods available on the Website at the time the order is placed.

At present, the Website accepts the following payment methods:

  • online payment by bank card;
  • cash on delivery, where this option is available.

The Merchant reserves the right to add, modify or remove certain payment methods depending on operational requirements or services provided by payment partners.

Payments made by bank card are processed through specialised payment service providers authorised in accordance with applicable security standards, including PCI DSS, where applicable. The Merchant does not store or have access to the complete bank card details used to make payments, except for information provided by the payment processor for the purpose of confirming payment.

The tax invoice is issued in accordance with applicable tax legislation and is sent to the Customer electronically at the e-mail address indicated in the order, except where legislation requires another method of communication.

The Customer is required to provide accurate and complete information necessary for issuing the invoice.

By placing an order, the Customer agrees to receive the invoice electronically, in accordance with applicable tax legislation.

11. Delivery of Products

The Merchant delivers ordered products within Romania and, where applicable, to other countries, depending on the delivery options available when the order is placed.

Delivery methods, applicable costs and estimated delivery times are displayed during the ordering process before the order is completed.

Delivery times communicated on the Website are estimates and may vary depending on product availability, the period during which the order is placed, the activity of courier operators or other circumstances beyond the Merchant’s control.

Orders are processed on Business Days, in the order in which they are received, unless otherwise provided for in promotional campaigns or special services.

If delivery of a product is significantly delayed or becomes impossible, the Customer will be informed without undue delay and may, as applicable, choose:

  • keeping the order open until the product becomes available;
  • partial delivery of available products;
  • replacement of the product with a similar product, with the Customer’s consent;
  • total or partial cancellation of the order and a refund of amounts paid for products not delivered.

For orders containing products with different availability dates, the Merchant may make partial deliveries without additional costs to the Customer, unless expressly communicated otherwise.

Unless otherwise agreed, products shall be delivered without undue delay and no later than within the period provided by applicable law.

If the Customer provides incomplete or incorrect delivery information, the delivery period may be extended and any additional costs generated by re-delivery may be borne by the Customer.

The Customer is encouraged to check the integrity of the parcel packaging upon receipt and immediately report any visible damage to the carrier. Acceptance of the parcel does not affect statutory rights concerning the legal guarantee of conformity or complaints regarding delivered products.

If products are delivered damaged as a result of transport, the Customer is requested to inform the Merchant as soon as possible and, where possible, provide photographs of the parcel and affected products to facilitate prompt resolution.

If a parcel cannot be delivered for reasons attributable to the Customer, including provision of an incorrect address, absence of the recipient after delivery attempts have been exhausted, unjustified refusal to accept the parcel or failure to collect the parcel from a collection point within the period established by the carrier, the Merchant reserves the right to consider the order cancelled.

In such circumstances, any additional costs arising from re-dispatch of the parcel may be borne by the Customer.

If a product must be returned or documents or parcels must be sent to the Merchant, they shall be sent to the Editorial Office address unless another address is communicated as part of the returns procedure or in instructions sent to the Customer.

Correspondence and returns address:

CORESI PUBLISHING HOUSE S.R.L.
Strada Agricultori nr. 37–39
Etaj 4, Birou 401
Sector 2
Bucharest
Romania

Telephone: +40 (722) 156408
E-mail: [email protected]

12. Transfer of Ownership and Risk

Ownership of the products shall transfer to the Customer upon full payment of their price, unless applicable law provides otherwise.

The risk of accidental loss or damage to the products shall transfer to the Consumer when the Consumer or a person designated by the Consumer, other than the carrier, acquires physical possession of the products, in accordance with Government Emergency Ordinance No. 34/2014.

If the Customer arranges transportation through a carrier selected by the Customer and not proposed by the Merchant, the risk shall transfer when the products are handed over to that carrier.

13. Promotional Campaigns, Discounts and Vouchers

The Merchant may periodically organise promotional campaigns, commercial discounts and loyalty programmes, or issue promotional codes and vouchers.

The specific conditions of each campaign are published on the Website or communicated through the promotional channels used and supplement this document.

Unless expressly stated otherwise:

  • promotional codes may be used only during the indicated validity period;
  • a promotional code may be used only once for the same order;
  • promotional codes cannot be converted into cash;
  • promotional codes cannot be applied retroactively to orders already placed;
  • certain products may be excluded from promotional campaigns.

Where an order for which a voucher or promotional code was used is returned, the refund shall be made based on the amount actually paid by the Customer, subject to the conditions of the applicable campaign.

If the granting of a free gift was conditional upon the value of the order or the purchase of certain products, and following the return the conditions of the campaign are no longer met, the Customer shall also return the free gift or, if it can no longer be returned in accordance with the law, its commercial value may be deducted from the refunded amount to the extent permitted by applicable law.

The Merchant reserves the right to modify, suspend or terminate any promotional campaign, while respecting the rights acquired by customers who placed orders during the campaign’s validity period.

14. Statutory Right of Withdrawal

In accordance with Government Emergency Ordinance No. 34/2014 on consumer rights in contracts concluded with professionals, the Consumer has the right to withdraw from the Contract, without giving any reason and without additional costs, within 14 calendar days.

The withdrawal period expires after 14 calendar days calculated:

  • from the date on which the Consumer or a person designated by the Consumer acquires physical possession of the products;
  • in the case of separate delivery of multiple products from the same order, from receipt of the last product;
  • in the case of products delivered in several lots, from receipt of the last lot.

To exercise the right of withdrawal, the Consumer must send the Merchant an unequivocal statement regarding their decision, using the withdrawal form, if available, or by contacting the Merchant at [email protected] or +40 (722) 156408. Use of the form is not mandatory.

The deadline is met if the notification is sent before the withdrawal period expires.

The Consumer shall return the products without undue delay and, in any event, no later than 14 calendar days from communicating the decision to withdraw.

The right of withdrawal does not apply to products exempted by applicable legislation, including those specified in Article 16 of Government Emergency Ordinance No. 34/2014, where such products are sold through the Website.

15. Commercial Returns Policy

In addition to the statutory right of withdrawal provided by Government Emergency Ordinance No. 34/2014, the Merchant offers, as a commercial benefit, an extended return policy of 30 calendar days from the date the products are received.

This commercial facility does not limit or affect the statutory rights of Consumers.

For orders delivered within Romania, the Merchant may offer free returns under the conditions communicated on the Website when the return is requested.

For orders delivered outside Romania, return shipping costs shall be borne by the Customer, except where applicable law provides otherwise or the product is non-conforming.

Returned products must be sent in a condition that does not exceed the handling necessary to establish the nature, characteristics and functioning of the products and, in the case of the extended commercial return policy, in accordance with the conditions communicated by the Merchant.

For books and printed publications, to the extent permitted by law and without affecting the statutory right of withdrawal, products returned under the extended commercial return policy must not, by way of example, have:

  • missing or damaged pages;
  • signs of moisture;
  • stains;
  • writing or inscriptions;
  • folded corners;
  • damaged spine;
  • tears or other obvious signs of use.

The Consumer is responsible only for any diminished value of the products resulting from handling them in a manner other than that necessary to establish their nature, characteristics and functioning, in accordance with applicable law.

The Customer is responsible for properly packaging returned products so that they are protected during transport.

After receiving and inspecting the returned products, the Merchant shall refund the amounts due within the period prescribed by law, using the same payment method used for the original transaction, unless the parties expressly agree on another method.

The Merchant may withhold the refund until the returned products have been received or until the Customer provides evidence of having dispatched them, whichever occurs first.

The commercial returns policy is an additional benefit provided by the Merchant and may be amended for future orders without affecting orders already placed.

Unless the Merchant communicates another address as part of the returns procedure, returned products shall be sent to:

CORESI PUBLISHING HOUSE S.R.L.
Strada Agricultori nr. 37–39
Etaj 4, Birou 401
Sector 2
Bucharest
Romania

To initiate a return or for questions regarding the return procedure, the Customer may contact the Merchant at [email protected] or +40 (722) 156408.

16. Guarantees and Product Conformity

The Merchant sells new, original products obtained from authorised sources.

If a delivered product has manufacturing defects, hidden defects or does not conform to the Contract within the meaning of applicable law, the Customer shall benefit from the rights provided by Government Emergency Ordinance No. 140/2021 concerning certain aspects relating to contracts for the sale of goods, as well as other applicable legislation.

Consumers benefit from the statutory legal guarantee of conformity for products for which such guarantee is provided by applicable legislation.

If a non-conformity is identified, the Customer is requested to contact the Merchant as soon as possible at [email protected] or +40 (722) 156408, describing the nature of the problem and, where possible, attaching relevant photographs.

This section does not limit or affect the rights granted to Consumers under applicable law.

Where a non-conformity is identified, the Merchant may request that the product be returned for the purpose of verifying the complaint before applying the remedies provided by applicable law.

Exercise of rights under the statutory guarantee is free of charge for the Consumer.

Transport costs associated with remedying a non-conformity shall be borne by the Merchant under the conditions provided by law.

17. Intellectual Property

The entire content of the Website, including texts, images, graphic elements, logos, trademarks, databases, Website structure and any other published materials, is protected by copyright and other intellectual property legislation.

Except where permitted by law or authorised in writing by CORESI PUBLISHING HOUSE S.R.L., copying, reproducing, distributing, modifying, publishing, transmitting or commercially using the Website content is prohibited.

Use of the Website does not grant the User any rights in intellectual property belonging to CORESI PUBLISHING HOUSE S.R.L. or third parties.

Use of the Website content, in whole or in part, for the training, development, testing or improvement of artificial intelligence systems is prohibited, including through crawling, scraping, data mining, automated data extraction, generative models, LLMs or similar technologies, without the Merchant’s prior written consent.

Use of the name “Librăria Constelații,” trademarks, logos or other distinctive elements of the Merchant without written consent is prohibited.

18. Use of the Website

Users undertake to use the Website lawfully and in good faith and without affecting the rights of other persons or the operation of the services provided.

The following are prohibited, by way of example:

  • using the Website for fraudulent purposes;
  • transmitting malicious programs, computer viruses or other harmful components;
  • attempting unauthorised access to the Website’s computer systems;
  • using automated systems to extract content or databases without the Merchant’s written consent;
  • infringing intellectual property rights;
  • using the Website in a manner that may affect its security, operation or reputation.

The Merchant may temporarily or permanently restrict access by Users who breach this document or applicable law.

The Merchant reserves the right to temporarily suspend access to the Website or certain functionalities thereof for maintenance, updating, security or remediation of technical faults, without prior notice, to the extent permitted by law.

Certain Website functionalities may be modified, suspended or removed without prior notice, to the extent permitted by law and without affecting contracts already concluded.

19. Reviews, Ratings and User-Generated Content

To the extent that the Website allows the publication of reviews, comments or other forms of user-generated content, such content must comply with applicable law and the conduct rules published on the Website.

Users are solely responsible for the content they publish.

The publication of content that is:

  • false;
  • defamatory;
  • discriminatory;
  • obscene;
  • offensive;
  • infringing the rights of third parties;
  • promoting illegal activities;
  • containing unsolicited advertising or spam is prohibited.

The Merchant reserves the right to remove or moderate any content that violates this document or applicable law.

Where the Website displays product reviews, the Merchant shall indicate whether and how it verifies that such reviews originate from consumers who have actually used or purchased the product, together with information concerning the manner in which such reviews are collected, verified and displayed, in the relevant policy or section of the Website, in accordance with consumer protection legislation.

Where the Website displays the designation “Verified Purchase” or similar wording, this indicates that the review originates from a customer for whom the Merchant has verified the existence of a corresponding order for that product.

20. Personal Data Protection

CORESI PUBLISHING HOUSE S.R.L. processes Users’ and Customers’ personal data in accordance with Regulation (EU) 2016/679 (GDPR), applicable national legislation and the Privacy Policy published on the Website.

Information regarding the categories of data processed, purposes and legal bases for processing, retention periods, data recipients, data subject rights and the manner in which such rights may be exercised is provided in the Privacy Policy.

For any request concerning the processing of personal data or the exercise of rights granted under the GDPR, data subjects may contact the Merchant at [email protected] or +40 (722) 156408.

21. Limitation of Liability

The Merchant makes all reasonable efforts to ensure that information published on the Website is accurate, complete and up to date and that the services provided operate properly.

The Website and services provided through it are made available in the form available at the time of access (“as is” and “as available”).

The Merchant does not guarantee that:

  • the Website will operate without interruptions, errors or delays;
  • all published information is free from material errors or omissions;
  • the Website will be permanently available;
  • the Website will be free from computer viruses or other harmful components, although reasonable security measures are implemented.

To the extent permitted by law, the Merchant shall not be liable for direct or indirect damages resulting from:

  • use or inability to use the Website;
  • temporary service interruptions;
  • failures of computer equipment or communications networks;
  • delays caused by courier operators;
  • acts or omissions of third parties;
  • unauthorised access to computer systems;
  • loss of data caused by external factors;
  • force majeure events.

This limitation of liability applies only to the extent permitted by Romanian and European law and does not affect consumer rights granted by mandatory legal provisions.

The Merchant shall not be liable for temporary inability to access the Website caused by maintenance work, technical updates, failures of IT service providers or other causes beyond its control.

If technical errors occur affecting the display of prices, product availability, Website operation or order processing, the Merchant shall make all reasonable efforts to remedy them as soon as possible. Such errors shall not give rise to contractual obligations beyond those provided by applicable law.

The Merchant shall not be liable for incompatibility of the Website with the equipment, software or internet connections used by the User.

The Merchant shall not be liable for content published by third parties on the Website, including user reviews or comments, to the extent permitted by applicable law.

22. Links to Third-Party Websites

The Website may contain links to websites or services belonging to third parties, including publishers, distributors, partner bookstores, payment operators, courier companies or other entities.

Such links are provided solely for the information and convenience of Users.

The Merchant does not control and is not responsible for the content, availability, privacy policies, security measures or commercial practices of third-party websites.

Access to such websites is undertaken solely at the User’s own risk.

23. Force Majeure

Neither party shall be liable for failure to perform or delayed performance of its contractual obligations where such failure or delay is caused by a force majeure event as defined by applicable Romanian law.

The party invoking force majeure shall inform the other party within a reasonable period and shall make all reasonable efforts to limit its effects.

For the duration of the force majeure event, performance of the affected obligations shall be suspended to the extent that they are prevented by the event concerned.

24. Communications

Any communication between the Merchant and the User or Customer may be made by e-mail, telephone, the contact form available on the Website, notifications sent through the user account, or postal or courier services.

By providing an e-mail address and telephone number, the Customer agrees to their use for communications necessary for the performance of the Contract.

The Merchant’s contact details and official correspondence address are:

CORESI PUBLISHING HOUSE S.R.L.
Strada Agricultori nr. 37–39
Etaj 4, Birou 401
Sector 2
Bucharest
Romania

Telephone: +40 (722) 156408
E-mail: [email protected]

The Customer is required to provide accurate and up-to-date contact details.

Communications sent to the last e-mail address or telephone number provided by the Customer shall be deemed validly communicated in accordance with the law.

Communications concerning amendments to this document shall be made by publishing the updated version on the Website, unless the law requires another method of notification.

25. Complaints

For any notification, complaint or request concerning products or services offered through the Website, the Customer may contact the Merchant at [email protected] or +40 (722) 156408.

Complaints should contain, where possible:

  • the Customer’s name;
  • contact details;
  • order number;
  • description of the matter complained of;
  • relevant documents or photographs, where applicable.

The Merchant shall review the complaint and provide a response within a reasonable period, in compliance with the time limits provided by applicable law.

Submitting a complaint does not affect the Consumer’s rights under applicable law.

26. Alternative Dispute Resolution

The Merchant seeks to resolve amicably any disputes arising between the Merchant and the Customer.

Consumers may use the alternative dispute resolution mechanisms provided under Romanian law, in accordance with Government Ordinance No. 38/2015 on the alternative resolution of disputes between consumers and traders.

Information regarding alternative dispute resolution between consumers and traders is available on the website of the National Authority for Consumer Protection (ANPC).

The European Online Dispute Resolution (ODR) platform is no longer available. Consumers may submit complaints to Alternative Dispute Resolution entities in accordance with Government Ordinance No. 38/2015.

27. Applicable Law and Jurisdiction

This document shall be governed by and interpreted in accordance with Romanian law and directly applicable provisions of European Union law.

Any disputes shall, as a priority, be resolved amicably.

Where an amicable resolution is not possible, disputes shall fall under the jurisdiction of the competent courts in Romania, without prejudice to mandatory rights granted to Consumers under applicable law.

28. Severability

If any provision of these Terms and Conditions is declared invalid, unlawful or unenforceable by a competent authority, this shall not affect the validity of the remaining provisions, which shall remain in force and continue to produce legal effects.

29. Final Provisions

This document, together with the Privacy Policy, Cookie Policy, Delivery Policy and Returns Policy, constitutes the contractual framework applicable to use of the Website and the placing of orders.

The Merchant reserves the right to amend this document whenever necessary to comply with applicable legislation or adapt the services provided.

The version in force is the version published on the Website at the time of access.

Where versions of this document exist in more than one language, the Romanian-language version shall prevail. Translated versions are provided for informational purposes only.

Document Information

Document Title: Terms and Conditions
Website: www.coresi.us
Operator: CORESI PUBLISHING HOUSE S.R.L.
Document Version: 2.0
Effective Date: 01 August 2026
Last Updated: 01 August 2026